Feedback Policy We encourage genuine and honest feedback that is helpful to both the recipient and the wider Silky Road community. In the spirit of open communication and trust, Silky Road does not edit or censor feedback. However, any content deemed to meet the criteria of prohibited content or that contravenes the User Behavior Policy [...]
We encourage genuine and honest feedback that is helpful to both the recipient and the wider Silky Road community.
In the spirit of open communication and trust, Silky Road does not edit or censor feedback. However, any content deemed to meet the criteria of prohibited content or that contravenes the User Behavior Policy may be removed. Additionally, if both parties (the content poster and the user the content was posted about) agree, the content can be removed.
Feedback can be posted to individual user profiles and/or listings. It is public and viewable by any Silky Road user. Feedback is displayed on member profiles, and the current feedback score is shown next to a member’s username wherever it appears on the site. Feedback requests are sent two weeks after a listing is declared won, and the feedback invite expires after 120 days.
Buyers are not allowed to exchange positive reviews for goods or services that were not part of the original transaction or for a refund.
Sellers are not allowed to require a buyer to leave a positive review in exchange for monetary or other compensation, refunds, or other goods and services not included in the original sale.
Members are not allowed to conspire to increase each other’s feedback without merit or attempt to damage a member’s reputation with repeated negative feedback that is not warranted.
Feedback may be removed if a member made an error during posting. If you have any issues or concerns post-sale or with any feedback that has been posted as part of a sale, we encourage all buyers and sellers to resolve any problems between themselves. If this is not possible, please contact our support team.
Unless feedback expressly violates our Terms of Service, prohibited content policy, or banned behavior policy, it will not be removed from your profile. Silky Road will not entertain requests for feedback removal that do not originate from the person who left the feedback.
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